Terms & Conditions

1. Introduction

Welcome to BBC Tile Centre. By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you must not use our website.

2. Definitions

• "We", "us", "our" refers to BBC Tile Centre.
• "You", "your", "user" refers to the customer or user of our website.
• "Website" refers to the BBC Tile Centre eCommerce site.

3. Use of the Website

By using our website, you warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts. You agree not to use the website for any unlawful purpose or in a way that infringes the rights of others.

4. Account Registration

To access certain features of our website, you may need to create an account. You must ensure that the information you provide is accurate and up-to-date. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

5. Orders

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including but not limited to where products are unavailable, pricing errors, or fraud is suspected.

6. Pricing and Payment

All prices on our website are in Australian Dollars (AUD) and include GST unless otherwise stated. We reserve the right to change prices without notice. Payment must be made at the time of order using the available payment methods. Orders will not be processed until payment is confirmed.

7. Shipping and Delivery

We offer delivery and click-and-collect services as outlined on our website. Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by factors beyond our control. Risk of loss or damage passes to you upon delivery of the product.

8. Returns and Refunds

If you wish to return a product, please refer to our Returns Policy on the website. Refunds are provided in accordance with Australian Consumer Law. Products must be returned in their original condition with proof of purchase. Certain items, such as custom orders, may not be eligible for return.

9. Warranty

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

10. Limitation of Liability

To the extent permitted by law, we exclude all liability for any loss or damage, including indirect or consequential loss, arising from your use of our website or the products purchased through it. Our liability for breach of any non-excludable condition is limited to the replacement or repair of the products, or the cost of such replacement or repair.

11. Intellectual Property

All content on our website, including text, images, logos, and graphics, is the property of BBC Tile Centre or its licensors and is protected by copyright and other intellectual property laws. You may not use any content without our prior written permission.

12. Privacy

Your privacy is important to us. Our Privacy Policy, available on our website, explains how we collect, use, and protect your personal information.

13. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes constitutes acceptance of those changes.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria in respect of any disputes arising out of or relating to these terms.

15. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

BBC Tile Centre
48 Fairford Road, Padstow NSW 2211
02 8102 6808
info@bbctiles.com.au