Privacy Policy

1. Introduction

BBC Tile Centre ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

2. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, postal address.
• Payment Information: Credit card details, billing address, payment history.
• Technical Data: IP address, browser type, operating system, and other similar information collected through cookies.
• Transaction Information: Purchase history, product preferences, and other details of transactions made through our website.

3. How We Collect Your Information

We collect personal information directly from you when you:

• Create an account or place an order on our website.
• Subscribe to our newsletter or other communications.
• Complete a survey or participate in a promotion.
• Contact us for customer support or other inquiries.

We may also collect information automatically as you navigate through our website using cookies and other tracking technologies.

4. Use of Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfil your orders, including managing payments, shipping, and providing order confirmations.
• Customer Service: To respond to your inquiries, provide customer support, and manage your account.
• Marketing: To send you promotional materials, special offers, or other information we think may be of interest to you (you can opt-out at any time).
• Improvement of Services: To analyse and improve our website, products, and services based on user activity and feedback.
• Legal Compliance: To comply with applicable laws and regulations, including responding to lawful requests by public authorities.

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following situations:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep this information confidential.
• Legal Obligations: We may disclose your information when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new owners.

6. Data Security

We implement a variety of security measures to ensure the safety of your personal information. Your personal information is stored in secured networks and is only accessible by a limited number of persons with special access rights who are required to keep the information confidential.

7. Cookies

Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the site’s systems to recognise your browser and capture and remember certain information. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.

9. Accessing and Updating Your Information

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate or incomplete. To make a request, please contact us using the details provided below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date at the bottom of this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

BBC Tile Centre
48 Fairford Road, Padstow NSW 2211
02 8102 6808
info@bbctiles.com.au