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Refunds & Returns

  1. Return or refund services are not required to be provided by the vendor under the Change of Mind Act.
  2. Excess goods return is not acceptable, quantities should be confirmed and verified by a tiler or contractor before placing an order.
  3. Exchange will only be accepted when approved by the vendor, no more than 7 days from invoice date. 
  4. A 30% re-stocking fee will be applied for all accepted exchange goods, only store credit will be issued. 
  5. Inspect all goods immediately upon receipt to verify, that no claim on broken or short product will be accepted after the delivery docket is signed. 
  6. Stock will only be held for a maximum of 30 days from the date of invoice, $100 + GST storage fee will apply after 30 days. 
  7. No claims are accepted after the purchased goods have been installed.
  8. No return or exchange for all clearance, sale items, or end-of-line goods. 
  9. Original proof of purchase must be presented with all inquiries and warranties.

This document was last updated on August 14, 2024.